Reference

How we handle your legal rights on api228

Your account data, payment history, and personal information are protected under our data security and privacy standards.

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api228 How we handle your legal rights on api228
REACH OUR TEAM

How to contact us about legal or account matters

We keep multiple channels open so you can reach our legal and support teams when you need clarification on your rights, account settings, or data requests. Response times are fastest through live chat; email inquiries are answered within 24 hours on business days. From Medan to Semarang and across Indonesia, our team speaks your language and handles requests directly.

Team online

Live Chat

Available 09:00–22:00 Indonesia time, seven days a week. Use the chat icon in your account lobby or on our homepage to start a conversation with our support team immediately.

Email Support

Send legal questions, data requests, or account disputes to our compliance email. We respond within 24 business hours with a clear answer and next steps.

Account Settings

Manage your data preferences, view your transaction history, and request account changes directly in your profile under Security & Legal without needing to contact support.

HOW WE PROTECT YOU

Data security, cookies, and account management on api228

Our platform uses bank-grade encryption for all login sessions and payment transfers. Cookies on our site track your preferences and login state; you can disable non-essential cookies anytime…

Encryption Standard

All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you use api228.

Data Deletion

Request permanent deletion of your account and associated personal data through Support > Account Closure.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) and regulatory bodies where legal process requires it.

Password & Two-Factor

Set a strong, unique password when you register. Enable two-factor authentication (2FA) via email or SMS in your Security settings…

Dispute & Request Process

File a data inaccuracy claim, request your data export, or challenge a transaction through Support.

Legal and account rights — your questions answered

Yes. Log into your account, go to Profile > Personal Information, and update your name, email, or phone number. To request deletion of all data, contact Support and submit a formal data deletion request. We process it within ten business days unless legal rules require us to keep records longer.

Your funds are held in a separate account from our operations. If we close your account, we return any balance to your original payment method (DANA, OVO, GoPay, or QRIS) within five business days. You can request a full transaction history during the process.

We keep your account active as long as you use it. After closure, we retain transaction records for seven years for tax and legal compliance, then delete them. You can request an export of your data anytime through Support before deletion.

No, we do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to process deposits and withdrawals, and with authorities if required by law. Marketing and analytics partners cannot access personal data.

Contact our Support team immediately via live chat or email with details. We freeze your account, investigate within 24 hours, and file a dispute if fraud is confirmed. Change your password and enable 2FA to prevent future incidents.

Yes. Request account closure through Support > Account Settings. We verify your identity, return any balance to your original payment method within five business days, and permanently close your account unless you choose to reopen it later.

We use TLS 1.2 encryption on all data transfers, store passwords in hashed form, and require two-factor authentication for added security. Never share your password, and always log out on shared devices after playing.

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